Terms & Conditions


Terms & Conditions

Site Terms and Conditions of Use (Specified Commercial Transaction Act)

  1. Privacy Policy
  2. Order Confirmation
  3. Order Cancellation
  4. Payment Methods
  5. Delivery and Shipping Fees
  6. Returns and Exchanges
  7. Copyright
  8. Trademarks
  9. Account
  10. Risk of Loss
  11. Product Information
  12. Product Prices
  13. Prohibited Activities
  14. Temporary Suspension and Discontinuance
  15. Disclaimer
  16. Revisions of this Agreement
  17. Jurisdiction and Applicable Law
  18. Miscellaneous
  19. Contact

The Terms and Conditions below apply to ZEN COLLECTION website (hereinafter reffered to as this "Site"). The term "the Company" refers to the owner of the website, Griffon Inc. located in Tokyo, Japan. Users who access this Site to make product purchases or register an account are deemed to have accepted and agreed with the Terms and Conditions of Use stated herein.

The lanuage used in this site is English. As a general rule communication between the Site and the user will be in the English language via e-mail. The Terms and Conditions of Use may be revised at anytime without obtaining prior consent from the user. The user must review the latest version of these Terms and Conditions before using this Site or placing an order.

1. Privacy Policy

Refer to the Company's Security Policy.

2. Order Confirmation

The user may use this Site to make product purchases. Users wishing to place an order may do so using the methods specified on this Site. For orders made as described, an Order Confirmation email will be automatically sent to the user to acknowledge that the Company has received your order. The user should check this email for accuracy and contact the Company immediately if there are any errors. The Company will then confirm to the user that their order can be fulfilled when, after making the necessary checks for stock, etc., an email is sent confirming acceptance of their order. The purchase contract between the Company and the user shall come into effect once this email with a scheduled shipping date has been sent to the user.

3. Order Cancellation

The Company holds the right to and may cancel an order after the purchase contract is in effect in the following cases:

  1. If the product ordered is no longer in production or has been suspended, or for any other reason that makes it difficult to obtain stock of the product.
  2. If the information supplied when making the order is deemed to contain false data.
  3. If, at the time of making an order, there has been an error in the prices displayed due to system or human error.
  4. If the automated order confirmation email does not reach the user due to user errors in registering their email address.
  5. For any other reason deemed by the Company as requiring cancellation of an order.

4. Payment Methods

Prices are converted into each of the available currencies once a day, using currency exchange rates for each currency based on the Japanese Yen. Users may choose one of the available currencies to display and make payments with. See the Payment page for a list of available currencies.

Users may choose from the two payment methods below:

  1. Credit Card Payment
    Accepted credit cards for payment in Japanese Yen (JPY) is Visa, Master, JCB, Diners, and AMEX. Visa and Mastercard is accepted for payment in all other currencies available.
    Enter the required credit card details and a payment request shall be sent online. Payments are processed as single payments.
  2. PayPal Payment
    Select PayPal as your payment method, log into your PayPal account and proceed with payment.

5. Delivery and Shipping Fees

Products are dispatched within 3 to 5 working days from the order date. The Company shall notify customers via email about the delivery of items requiring longer delivery timescales, such as made-to-order items, etc. 
Note that delivery may take a few additional days on busy periods, such as Japanese Golden Week holidays, Obon Summer holidays, New Year's holidays, etc.

For shipping within Japan, delivery is made by Sagawa Express. For international shipping, delivery is made by Japan Post EMS (Express Mail Service) .

Shipping fees are automatically calculated based on the total weight or size of your package and destination. Customers are liable for all delivery fees. Please verify the Company's delivery fees shown at the time of order. Free shipping for domestic delivery within Japan.

After shipment, an email informing the user that their order was shipped with a tracking number for package tracking will be supplied.

For delivery to destinations within Japan, consumption tax will be added to the product price. For delivery outside of Japan, consumption tax will be deducted. Please also note that most countries impose duties/taxes beyond the cost of the merchandise and shipping already charged. These duties/taxes are the responsibility of the user and are due upon delivery.

Due to the various customs clearance procedures required by customs authorities in the destination countries, the package may be opened for examination and delays in delivery time may occur. The Company has no control over these custom charges and procedures. Contact your local customs office for detailed information.

6. Returns and Exchanges

All sales are final. Returns and replacements are accepted only for the following reasons.

  1. Contact us within one week of delivery if you would like to request a return or exchange for a defective product. Return postage fees for defective products are covered by the Company.
  2. Contact us within one week of delivery if the order delivered contained a different product or number of items compared to your order confirmation email. In this case, the Company is unable to accept any returns if any of the products have been opened or used.

Please request returns or exchanges based on the reasons above using the Site’s contact page. The Company will respond as quickly as possible.

Note that the Company is unable to accept any requests for refunds or exchanges for orders of made-to-order items.

7. Copyright

All content published on this Site (text, graphics, logos, button icons, images, etc.) are the property of Griffon Inc. and their respective owners. All rights are reserved and protected under the Japanese Copyright Act and other laws related to copyright. Changes to any information, image, etc. published on this Site, or any behavior that infringes their copyright, such as their unauthorized reproduction, etc. is not allowed.

In addition, any trouble caused in relation to a third party due to the violation of these regulations stipulated in this clause is the responsibility of the violating party, and must be resolved by the violating party, at their expense, and it shall cause no damage or disadvantage to the Company.

8. Trademarks

All published company names, product names, are protected by trademarks or registered trademarks of each company. Using them without prior written permission is not allowed.

9. Account

When using this Site, the user is responsible for maintaining confidentiality of his or her account information (ID, email address, and password), and placing restrictions on access to the information and to computers used to access the Site. The user is responsible for all activities carried out under the user's account.

10. Risk of Loss

Once the order is received by the user, the risk and right of loss for all products purchased from the Site is transferred to the user.

11. Product Information

Zen Collection.jp strives to provide accurate and correct product descriptions on this Site. However, the Company does not guarantee whatsoever that all product descriptions or any other content on this Site is accurate, complete, reliable, up-to-date, or that they do not contain any errors. Note that product images may differ slightly in color from the actual products depending on the user's browsing environment. In addition, products, specifications, colors and prices on this Site are subject to change at any time without prior notice.

12. Product Prices

The total price displayed for orders shipped within Japan includes the price of products ordered, consumption tax and shipping fees. For international orders the total price displayed includes the price of products ordered and shipping fees. Customs duties and taxes levied to the user upon receipt of the order is not included.

Prices may be inaccurately displayed due to system and or human error. If the correct product price is higher than the price displayed on this Site, the Company may at its discretion contact the user before dispatching the order to notify the user of the correct price and seek confirmation that they still want their order to be shipped, or to notify the user that their order has been canceled.

Prices are subject to change without prior notice by product manufacturers.

13. Prohibited Activities

The Company may cancel the purchase contract or take any other measures deemed as appropriate if any of the following behaviors are observed in relation to the use of this Site:

  • Placing an order or making a purchase based on false information.
  • Any behavior that hinders or may hinder the management and operation of this Site.
  • Any behavior that uses or has used this Site for business activities or other commercial purposes.
  • Any behavior that causes or may cause annoyance, disadvantage or damage to other users, third parties, or the Company.
  • Any behavior that infringes or may infringe the registered trademarks, copyright, privacy, intellectual property rights, or any other rights of other users, third parties, or the Company.
  • Any slanderous behavior toward other users, third parties, or the Company.
  • Any behavior that violates or may violate the public order and morals, or any other laws and regulations.
  • The illegal use of email addresses and passwords.
  • Accessing this Site using illegal methods.
  • Accessing this Site and falsifying information.
  • Sending or posting on this Site or to an email address from the Company harmful computer programs, viruses, etc.
  • Any other behavior considered as inappropriate by this Site.

14. Temporary Suspension and Discontinuance

The service provided by this Site may be temporarily or permanently suspended or terminated without prior notice due to system trouble, server maintenance, etc.

The Company shall have no responsibility whatsoever, regardless of reason, for any damages caused to users due to their inability to access and or use this Site.

15. Disclaimer

The Company shall have no responsibility whatsoever for any direct or indirect damages caused to users or third parties due to delivery delays caused by natural disasters, system faults, transport accidents, or any other unforeseen circumstances. The Company shall provide compensation for any direct and actual damages caused to users of this Site or third parties caused by the Company's negligence up to a maximum limit of the total of the product price plus delivery. The Company shall have no responsibility and provide no guarantee whatsoever with regard to the information, content, etc. supplied by this Site. This Site takes great care and attention with regard to the publishing of information; however, the Company shall have no responsibility whatsoever for any damages caused by computer viruses, or any other harmful elements. The Company shall have no responsibility for the content of any other site that link to this Site. In addition, the Company shall have no responsibility whatsoever for any damages caused by users accessing or using other sites linked to this Site. The Company shall have no responsibility whatsoever for any damages caused by a third party's illegal use of the user's ID, email address and password.

16. Revisions of this Agreement

The Company may revise these Terms and Conditions without prior notice.

17. Jurisdiction and Applicable Law

Any conflict or trouble arising from the use of this Site shall be subject to the exclusive jurisdiction of the Tokyo Summary Court and Tokyo District Court of Japan.

18. Miscellaneous

In addition, any cases not stipulated in this agreement shall be discussed in good faith and resolved amicably between the Company and the user.

19. Contact

Zen Collection Online Store
4-11-14-104 Jingumae,
Shibuya-ku, Tokyo 150-0001 JAPAN
Telephone: 813-6804-6386
Fax: 813-6804-6396
ec_support@zencollection.jp
http://www.zencollection.jp

The Company will be closed and unable to respond to individual inquiries, send order confirmations, make product shipments, etc. on Saturdays, Sundays, Japanese national holidays, and other holiday periods as New Year holidays.