All orders are shipped from Griffon Inc., located in Tokyo, Japan. We operate from Monday through Friday (business days) and are closed on Saturdays, Sundays and Japanese holidays. Orders submitted on Friday evening (after operating hours) are processed on the following business day (in this case on Monday). Ordered products are sent out on the day or following day of your order with the exception of calligraphy art works.

All products are inspected for defects and packed with care before shipment.

An email will be sent to inform you of our scheduled shipment date. Tracking numbers will be supplied in the Email sent after your order has been shipped.

International Shipping

Japan Post EMS (Express Mail Service) will deliver your order for international destinations.

All international shipments are made by air transport.

Delivery date and time zones cannot be designated for overseas shipment. Depending on the country of destination, and in normal conditions, you can expect to receive your package from 3 to 14 days after shipment date. For more details click the Average Delivery Time chart link below. Note that the actual number of days may differ if the package requires more time for customs clearance or the delivery address location is in remote areas.

Japan Post EMS Delivery :
Tracking Service
Average Delivery Days from Tokyo

JAPAN POST Online shopping website links  Japan Post Online shopping website links

Shipping Fees
Shipping fees are automatically calculated based on the total weight of the package and shipping destination. Shipping fees for your order are displayed at order confirmation.

Shipping fees do not contain any import taxes, customs duties and any other fees charged to you upon receipt of your package. For details please check with your local authorities.

Local Shipping

Sagawa Hikyaku Express will deliver your order for destinations within Japan.

Your order will be delivered within 2 to 4 days from the shipment date depending on the delivery area.

Delivery date and time zones can be selected at the time of order. Please note that your order may not always arrive within the selected time frames and or date due to weather and traffic conditions. Orders without specified dates may arrive earlier than when one is specified.

Sagawa Express :
Tracking Service

Shipping Fees
Free shipping for destinations within Japan.